Turning Insights into Impact
Hi there! I’m Heather, a mixed-methods UX researcher with over 9 years of experience uncovering insights that shape user-friendly, data-driven solutions. I specialize in making research actionable - connecting user needs with business goals to drive meaningful product improvements.
Whether I’m leading strategic studies, facilitating engaging user interviews, or refining digital experiences, I bring curiosity, empathy, and a problem-solving mindset to every project.
Let’s create something impactful together!
Some examples of my previous work:
What’s it like to work with me?
I have enjoyed working with Heather at ACS Publications for two years. She is a passionate User Researcher who consistently goes above and beyond to ensure the user's voice is heard. Heather's ability to quickly grasp complex problems and translate them into actionable insights is impressive and beneficial to the team. She is a team player who is always willing to lend a helping hand, making her a joy to work with. I highly recommend Heather to anyone seeking a talented and dedicated User Researcher
— Autumne Franklin, UX Manager, ACS Publications
Heather is an incredibly talented user experience professional and a joy to work with. Her work displays her tendency to go above-and-beyond what's expected as well as her skills in user research and usability testing.
— Hannah Shivers, Sr. UX Designer, Tektonux
Heather is a fantastic UX Researcher, business psychologist and teammate! Throughout my time knowing and working with Heather, she has always been a creative thinker, problem solver and always willing to take on stretch assignments. Heather is also someone who goes above and beyond to create positive relationships with her team and customers and understands the value of creating meaningful connections. I would work with Heather any time!!
— Katherine Schmidt, UX Manager, ServiceNow